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Warranty and Repairs

CLICK HERE FOR VINTAGE WATCH WARRANTY & REPAIR

Two (2) Year International Warranty Your ZODIAC watch is warranted by Zodiac* for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The Zodiac warranty covers materials and manufacturing defects. A copy of the receipt and/or your completed warranty card is required for proof of purchase. During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use. In case of replacement, Zodiac cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

This Warranty Does Not Cover:

  • Any defects in materials and workmanship of battery, case, crystal, strap or bracelet.
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
  • Water damage unless marked water-resistant.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized Zodiac sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship. The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Zodiac. Zodiac shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Zodiac has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Zodiac's entire liability shall be limited to replacement or repair of the purchase price paid, at Zodiac's sole option. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or 4 consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

Requesting Warranty and Other Watch Repair Should you require work under warranty, please send in your watch, a copy of your sales receipt and/or the warranty card, and a description of the problem to the authorized international watch service center closest to you (see enclosed list of addresses). For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services. Do not send original packaging, as it will not be returned. Zodiac highly recommends you insure your parcel and adequately protect the watch during shipment. Zodiac is not responsible for product lost or damaged during shipment. For repairs of your ZODIAC watch we recommend that you contact an authorized Zodiac dealer or the authorized international watch service center closest to you.

For USA, please send the repair form with your watch. CLICK HERE TO DOWNLOAD FORM.

ARGENTINA
Joyeria Di Maio
Attn: Julieta
Pierina Dealessi 548 Loc 6
Madero Center
Buenos Aires
Argentina
C. P (1107)
T: 11 5218 3729
E: julietademaiojoyeria@com.ar

AUSTRALIA
Fossil Australia Service Centre
P.O. Box 6277
Frenchs Forest 2086
Australia
T: 02 8977 8086
T: 1800 818 853 (toll free)
F: 02 8977 8038
E: customercare.au@fossil.com

BELGIUM / LUXEMBOURG
DHL
Attn. Warranty & Repairs
Woluwelaan 151
1831 Diegem
T: +31 (0) 314 799062
E: customerservice@fossil.nl

CANADA
Metro Service Centre - Canada
214 King Street West - Suite #601
Toronto, Ontario
M5H 3S6
T: 1-800-699-0556
E: service@metroservicecentrecanada.ca

CHINA
Fossil Trading ( Shanghai) Co., Ltd.
Rm 2504, Grand Gateway Tower II
3 Hong Qiao Road
Xu Hui District, Shanghai 200030
China
T: (86)400-820-3126
F:(8621)-6448-2733
E: shanghaicustomerservicegroup2@fossil.com

COLOMBIA
Pausanias Giron Reyes
Calle 100 No. 16-72 local 03
Bogota
T: + (571)601-0147
E: arsenito0306@hotmail.com

COLOMBIA
Relojeria Chaverras
Contact: Elkin Chaverra / Edison Chaverra
Patio del Union Local 352
Medellin Colombia
T: 57 4 231 9134
T: 57 301 651 8435
E: srubiela@hotmail.com

COSTA RICA
Guialsa S.A.
Attn: Juan Carlos
200 Metros Norte del INA en Paseo Colon
San Jose, Costa Rica
T: 222-0804
T: 2256-5716
T: 2257-2349
F: 2256-5340
E: guialsa@polarcr.com

FRANCE
SAV Fossil France
Rue du Martelberg
BP 80023 Monswiller
67701 Saverne Cedex - France
T: 33 3.88.02.18.08
F: +33 3.88.02.18.09
E: sav@fossil.fr

GERMANY
FESCO GmbH
-Service-
DHL Logistiklager/ LDB
Werkstrasse 17
D-77815 Bühl
T: 49 8661 622 6054
F: 49 8661 622 7000
E: service@fossil.de

GUATEMALA
Watch it!
Attn: Evelyn Guacamaya / Alfredo Marroquin
Diagonal 6, 13-01 zona 10 Oakland Mall
T: 502 23167777
E: serviciotecnico@timexguatemala.com

HONDURAS
Centro Tecnico Relojero
Attn: Richard Pineda
Centro Comercial Metroplaza
1er nivel de tiendas, local no. 5, Cortes
San Pedro Sula, Honduras
T: 504 2580 2221
E: rpineda@zaredjoyeros.com
E: centecrelojero@zaredjoyeros.com
E: centecrelojero@ontimehn.com

HONG KONG
Fossil Hong Kong Limited - Watch Service Centre
Shop 3A, 1/F., Manning House
38- 48 Queen's Road Central
Hong Kong
T: (852) 2530 0660
F: (852) 2530 0320
E: FossilAsia-AfterSales@fossil.com

INDIA
Fossil India Pvt. Ltd.
621, 12th Main
HAL II Stage, Indiranagar
Bangalore 560 008
India
T: 18604253747
F: +91 80 2521 6399
E: service.in@fossil.com

ITALY
For information about the closest
Authorized FOSSIL Service Center
please contact:
Per informazioni riguardo il Centro
Assistenza Autorizzato FOSSIL piú
vicino prego rivolgersi:
T: +39 0444 955955
F: +39 0444 955956
E: info-consumatori-italy@fossil.com

JAPAN
Fossil Japan Repair Center
Yasuda A building 2F, 3-9
Moriya-cho Kanagawa-ku
Yokohama, 221-0022
Japan
T: 81 3 5992 4611
F: 81 45 450 6243
E: shop.jp@fossil.com

KOREA
Fossil (Korea) Limited
6F Samik B/D,50
Nonhyun-dong, Kangnam-ku
Seoul, Korea
T: 02-2156-0600
E: korcs@fossil.com

MACAU
Fossil Hong Kong Limited - Watch Service Centre
Shop 3A, 1/F., Manning House
38- 48 Queen's Road Central
Hong Kong
T: (852) 2530 0660
F: (852) 2530 0320
E: fossilasia-aftersales@fossil.com

MALAYSIA
Fossil Time Malaysia Sdn Bhd
Suite 14.02, 14th Floor Menara Atlan
161B, Jalan Ampang
50450 Kuala Lumpur
T: 603-2180 6688
E: fossilmalaysiacustomerservice@fossil.com

NETHERLANDS
Team for Logistics
Attn. Warranty & Repairs
Boekweitstraat 81
2153 GK Nieuw Vennep
T: +31 (0) 314 799056
E: customerservice@fossil.nl

NEW ZEALAND
Fossil NZ Ltd
Unit G, 45 Arrenway Drive
Rosedale 0632
Auckland
New Zealand
T: 64-9-477-0159

NORWAY
Heier Urmakerverksted
Postboks 64
NO-1914 Ytre Enebakk
Norway
T: +47 64 92 61 53
E:servicenorway@online.no

PANAMA
El Relojero
Attn: Saulo
Plaza Concordia, Piso 2
Kiosko el Relojero, Calle Via Espania
Cuidad de Panama. Panama
T: 66835470
E: sabulont@gmail.com

PERU
ISIS RETAIL S.A.C.
Attn: Edgar Yanqui Loli
Jr. Trujillo 160 - Magdalena del Mar
Lima, Peru
T: 511 264 0920 Ext: 111 / 112

PHILIPPINES
Time Check Service Center
G/F 6750 Retail Arcade, Ayala Center
Ayala Avenue, Makati City
Philippines
T: (632) 478-6167
F: (632) 478-6169
E: timecheck.6750@gmail.com

PORTUGAL
Cardarso Gestaoe Serviços
Edifício Altejo, Sala 409
Rua 3-Matinha
1950-326 Lisboa
T: +351 21 861 09 60
F: +351 21 861 09 69
E: service@certora.pt

SPAIN
Gestiser 2002,S.L - Serv. Tecnico
Pol. Ind. Sota el Moli
Passeig del riu Bessos, 4
08160 — Montmelo
T: + 34 93 544 47 15
E: service@gestiser2002.com

SURINAME
Timeless Jewelry, N.V
Attn: Ms. Inisrah Ashruf
Johannes Mungrastraat 17
Paramaribo
T: (597) 473998
E: inisrah.ashruf@timelessnv.com

SWEDEN
Fossil Sweden AB
P.O. Box 5193
SE - 402 26 Göteborg
Sweden
T: +46 31 719 45 00
F: +46 31 719 45 99
E: servicecenter@fossil.com

TAIWAN
Fossil (Asia) Holdings Ltd.
Taiwan Branch
5F, NO.221
Zhongxiao East Rd., Sec.4
Taipei, Taiwan
T: (886)2 8773 9911
F: (886)2 8771 4477
E: service.tw@fossil.com

UNITED KINGDOM
Fossil UK Service Centre
PO Box 7296
Milton Keynes
MK13 9ZH
T: 08444 123 277 option 1
E: ukenquiries@fossil.com

UNITED STATES OF AMERICA
Metro Service Center - Attn: Repairs
10615 Sanden Drive
Dallas, Texas 75238-1720
T: 800-699-0569
E: service@metroservicecenter.com

VENEZUELA
Distribuidora Yabimodas, C.A.
Attn: Bachi Benzaquen / Inger Espinoza
RIF: J-308807664 Av Urdaneta, Esquina de Animas
Torre Centro Financiero Latino
Piso 14 Oficina 3, La Candelaria, Caracas, Venezuela 1010
T: 58 212 5640219
T: 58 212 5642290
E: bbenzaquen@yabimodas.com
E: inespinoza@yabimodas.com