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Warranty and Repairs

CLICK HERE FOR VINTAGE WATCH WARRANTY & REPAIR

Two (2) Year International Warranty Your ZODIAC watch is warranted by Zodiac* for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The Zodiac warranty covers materials and manufacturing defects. A copy of the receipt and/or your completed warranty card is required for proof of purchase. During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use. In case of replacement, Zodiac cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

This Warranty Does Not Cover:

  • Any defects in materials and workmanship of battery, case, crystal, strap or bracelet.
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
  • Water damage unless marked water-resistant.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized Zodiac sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship. The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Zodiac. Zodiac shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Zodiac has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Zodiac's entire liability shall be limited to replacement or repair of the purchase price paid, at Zodiac's sole option. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or 4 consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

Requesting Warranty and Other Watch Repair Should you require work under warranty, please send in your watch, a copy of your sales receipt and/or the warranty card, and a description of the problem to the authorized international watch service center closest to you (see enclosed list of addresses). For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services. Do not send original packaging, as it will not be returned. Zodiac highly recommends you insure your parcel and adequately protect the watch during shipment. Zodiac is not responsible for product lost or damaged during shipment. For repairs of your ZODIAC watch we recommend that you contact an authorized Zodiac dealer or the authorized international watch service center closest to you.

For USA, please send the repair form with your watch. CLICK HERE TO DOWNLOAD FORM.

ARGENTINA
JOYERIA DI MAIO Customer Service
Calle Pierina Dealessi 548 – Local 06
Dentro de Madero Center (Puerto Madero)
Buenos Aires
Argentina
Tel: (54) (11) 4992 1542
Email- julieta@eltallerderecoleta.com.ar
Email#2- julietademaiojoyeria@com.ar

AUSTRALIA
Fossil Australia Service Centre
P.O. Box 6277
Frenchs Forest 2086
Australia
Phone: 02 8977 8086
Toll Free Phone: 1800 818 853
Fax: 02 8977 8038
customercare.au@fossil.com

BELGIUM / LUXEMBOURG
DHL
Attn. Warranty & Repairs
Woluwelaan 151
1831 Diegem
Tel: +31 (0) 314 799062
Email: customerservice@fossil.nl

BOLIVIA
Bentrani Watches
c/o Eurochronos S.R.L
Av. Velarde 113 Esq. Irala
Santa Cruz
Telephone: (5913)336-8762

CANADA
Metro Service Centre - Canada
214 KING STREET WEST - SUITE 0000601
TORONTO, ONTARIO
M5H 3S6
1-800-699-0556
service@metroservicecentrecanada.ca

CHILE
Establecimientos Comerciales California
Eduardo Castillo
Av.11 de Septiembre 2260
Local 130, Providencia
Santiago, Chile
Telephone: (56-2) 29394035
E-mail: serviciotecnico@california.cl
E-mail: ecastillo@california.cl

CHINA
Fossil Trading ( Shanghai) Co., Ltd.
Rm 2504, Grand Gateway Tower II,
3 Hong Qiao Road,
Xu Hui District, Shanghai 200030
China
Tel: (86)400-820-3126
Fax:(8621)-6448-2733
Email: shanghaicustomerservicegroup2@fossil.com

COLOMBIA
Pausanias Giron Reyes
Calle 100 No. 16-72 local 03
Bogota
Tel: + (571)601-0147

COLOMBIA
Relojeria Chaverras
Contact: Elkin Chaverra / Edison Chaverra
Patio del Union Local 352
Medellin Colombia
Tel: 57 4 231 9134
Cell: 57 301 651 8435
Email: srubiela@hotmail.com

COSTA RICA
Guialsa S.A.
200 Metros Norte del INA en Paseo Colon
San Jose, Costa Rica
Tel: 222-0804
Tel: 2256-5716
Tel: 2257-2349
Fax: 2256-5340
E-mail: centrodeservicio@polarcr.com

DENMARK
Fossil Denmark A/S
Midtager 29
DK – 2605 Broendby
Denmark
Tel.: +45 45883460
Email: service@fossil.dk

GERMANY
FESCO GmbH
-Service-
DHL Logistiklager/ LDB
Werkstrasse 17
D-77815 Bühl
Service-Hotline: 08661 -622 6054
Fax.: 08661-622 7000
E-Mail: service@fossil.de

GUATEMALA
Louis & Co.
Luis Fernando Vinals
4 avenida 12-59 Zona 10
Local 7K, Plaza Fontabella
Cuidad de Guatemala, Guatemala
Codigo Postal: 01010
Telephone: (502) 2336-7171
E-mail: Borellana@bentrani.com

HONDURAS
Contacto: Richard Pineda
Centro Tecnico Relojero
Groupo Zared Joyeros
Centro Comercial Metro Plaza
1er Nivel de Tiendas, Local No.5
San Pedro Sula, Honduras, C.A.
Tel: 504 2580 2221
E-Mail: centecrelojero@zaredjoyeros.com
E-Mail: centecrelojero@ontimehn.com

HONG KONG
Fossil Hong Kong Limited - Watch Service Centre
Shop 3A, 1/F., Manning House
38- 48 Queen’s Road Central
Hong Kong
Tel: (852) 2530 0660
Fax: (852) 2530 0320

INDIA
Fossil India Pvt. Ltd.
621, 12th Main,
HAL II Stage, Indiranagar,
Bangalore 560 008
India
P: 18604253747
F: +91 80 2521 6399
service.in@fossil.com

ITALY
For information about the closest
Authorized FOSSIL Service Center
please contact:
Per informazioni riguardo il Centro
Assistenza Autorizzato FOSSIL piú
vicino prego rivolgersi:
T: +39 0444 955955
F: +39 0444 955956
E: info-consumatori-italy@fossil.com

JAPAN
Fossil Japan Repair Center
Yasuda A building 2F, 3-9
Moriya-cho Kanagawa-ku
Yokohama, 221-0022
Japan
TEL : 03-5992-4611
FAX : 045-450-6243

KOREA
Fossil (Korea) Limited
6F Samik B/D,50
Nonhyun-dong, Kangnam-ku,
Seoul, Korea
Tel: 02-2156-0600

MALAYSIA
Fossil Time Malaysia Sdn Bhd
Suite 14.02, 14th Floor Menara Atlan
161B, Jalan Ampang
50450 Kuala Lumpur
603-2180 6688

NETHERLANDS
Team for Logistics
Attn. Warranty & Repairs
Boekweitstraat 81
2153 GK Nieuw Vennep
Tel: +31 (0) 314 799056
Email: customerservice@fossil.nl

NEW ZEALAND
Fossil NZ Ltd
Unit G, 45 Arrenway Drive
Rosedale 0632
Auckland
New Zealand
Telephone: 64-9-477-0159

NORWAY
Heier Urmakerverksted
Postboks 64
NO-1914 Ytre Enebakk
Norway
Tel. +47 64 92 61 53
servicenorway@online.no

PANAMA
El Relojero
Saulo
Plaza Concordia, Piso 2
Kiosko el Relojero, Calle Via Espania
Cuidad de Panama. Panama
Telephone: 66835470
Email: sabulont@gmail.com

PERU
Buenavista Representaciones S.A.C.
Contact: Giovanni Iturrizaga Torreblanca
Av. Jorge Basadre 491 Ofic. 607
Lima, Peru
Telephone: (511) 442 0561 Ext: 111 / 112
E-mail: Sertec@bvr.com.pe

PHILIPPINES
Time Check Service Center
G/F 6750 Retail Arcade, Ayala Center
Ayala Avenue, Makati City
Philippines
Tel: (632) 478-6167
Fax: (632) 478-6169
timecheck.6750@gmail.com

PORTUGAL
CADARSO GESTAO E SERVIÇOS
Edifício Altejo, Sala 409
Rua 3-Matinha
1950-326 Lisboa
Telf: +351 21 861 09 60
Fax: +351 21 861 09 69
service@cadarsogs.pt

SURINAME
Timeless Jewelry, N.V
Johannes Mungrastraat 17
Paramaribo
Telephone: (597) 473998
E-Mail: inisrah.ashruf@timelessnv.com

SWEDEN
Fossil Sweden AB
P.O. Box 5193
SE - 402 26 Göteborg
Sweden
Tel. +46 31 719 45 00
Fax +46 31 719 45 99
servicecenter@fossil.com

UNITED KINGDOM
FOSSIL UK SERVICE CENTRE
PO Box 7296
Milton Keynes
MK13 9ZH
08444 123 277 option 1
ukenquiries@fossil.com

UNITED STATES OF AMERICA
Metro Service Center - Attn: Repairs
10615 Sanden Drive
Dallas, Texas 75238-1720
Tel: 800-699-0569

URUGUAY
Wystam
Sarmiento 2394
Esquina Vazquez y Vega
Montevideo
Telephone: (+598 2 ) 711 4301
E-Mail: alejandrab.wystam@gmail.com

VENEZUELA
Bentrani Watches
Distribuidora Yabimodas, C.A.
Av. Urdaneta - Torre Centro Financiero Latino
Piso 14, Oficina 1, Urbanizacion La Candelaria
Venezuela
Caracas
Telephone: (58212) 564-0219
E-Mail: bbenzaquen@yabimodas.com