Warranty and Repairs


Two (2) Year International Warranty Your ZODIAC watch is warranted by Zodiac* for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The Zodiac warranty covers materials and manufacturing defects. A copy of the receipt and/or your completed warranty card is required for proof of purchase. During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use. In case of replacement, Zodiac cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

This Warranty Does Not Cover:

  • Any defects in materials and workmanship of battery, case, crystal, strap or bracelet.
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
  • Water damage unless marked water-resistant.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized Zodiac sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship. The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Zodiac. Zodiac shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Zodiac has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Zodiac's entire liability shall be limited to replacement or repair of the purchase price paid, at Zodiac's sole option. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or 4 consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

Requesting Warranty and Other Watch Repair Should you require work under warranty, please send in your watch, a copy of your sales receipt and/or the warranty card, and a description of the problem to the authorized international watch service center closest to you (see enclosed list of addresses). For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services. Do not send original packaging, as it will not be returned. Zodiac highly recommends you insure your parcel and adequately protect the watch during shipment. Zodiac is not responsible for product lost or damaged during shipment. For repairs of your ZODIAC watch we recommend that you contact an authorized Zodiac dealer or the authorized international watch service center closest to you.

For USA, please send the repair form with your watch. CLICK HERE TO DOWNLOAD FORM.

Joyeria Di Maio
Attn: Julieta
Pierina Dealessi 548 Loc 6
Madero Center
Buenos Aires
C. P (1107)
T: 11 5218 3729
E: julietademaiojoyeria@com.ar

Metro Service Centre
P.O. Box 6277
Frenchs Forest 2086
T: 02 8977 8086
T: 1800 818 853 (toll free)
F: 02 9939 0526
E: customercare.au@fossil.com

Attn. Warranty & Repairs
Woluwelaan 151
1831 Diegem
T: +31 (0) 314 799062
E: customerservice@fossil.nl

Metro Service Centre - Canada
214 King Street West - Suite #601
Toronto, Ontario
M5H 3S6
T: 1-800-699-0556
E: service@metroservicecentrecanada.ca

Fossil Trading ( Shanghai) Co., Ltd.
Rm 2504, Grand Gateway Tower II
3 Hong Qiao Road
Xu Hui District, Shanghai 200030
T: (86)400-820-3126
E: shanghaicustomerservicegroup2@fossil.com

Guialsa S.A.
Attn: Juan Carlos
200 Metros Norte del INA en Paseo Colon
San Jose, Costa Rica
T: 222-0804
T: 2256-5716
T: 2257-2349
F: 2256-5340
E: guialsa@polarcr.com

SAV Fossil France
Rue du Martelberg
BP 80023 Monswiller
67701 Saverne Cedex - France
T: 33
E: contact@fossil.fr

DHL Logistiklager/ LDB
Werkstrasse 17
D-77815 Bühl
T: 49 8661 622 6054
F: 49 8661 622 7000
E: service@fossil.de

Watch it!
Attn: Evelyn Guacamaya / Alfredo Marroquin
Diagonal 6, 13-01 zona 10 Oakland Mall
T: 502 23167777
E: serviciotecnico@timexguatemala.com

Centro Tecnico Relojero
Attn: Richard Pineda
Centro Comercial Metroplaza
1er nivel de tiendas, local no. 5, Cortes
San Pedro Sula, Honduras
T: 504 2580 2221
E: rpineda@zaredjoyeros.com
E: centecrelojero@zaredjoyeros.com
E: centecrelojero@ontimehn.com

Unit 1518, 15/F Tower 2
Kowloon Commerce Centre
51 Kwai Cheong Road
Kwai Chung, NT
Hong Kong
T: (852) 2437 8566
E: FossilAsia-AfterSales@fossil.com

Fossil India Pvt. Ltd.
621, 12th Main
HAL II Stage, Indiranagar
Bangalore 560 008
T: 18604253747
F: +91 80 2521 6399
E: service.in@fossil.com

For information about the closest
Authorized FOSSIL Service Center
please contact:
Per informazioni riguardo il Centro
Assistenza Autorizzato FOSSIL piú
vicino prego rivolgersi:
T: +39 0444 955955
F: +39 0444 955956
E: info-consumatori-italy@fossil.com

Fossil Japan Repair Center
Yasuda A building 2F, 3-9
Moriya-cho Kanagawa-ku
Yokohama, 221-0022
T: 81 3 5992 4611
F: 81 45 450 6243
E: shop.jp@fossil.com

Fossil (Korea) Limited
6F Samik B/D,50
Nonhyun-dong, Kangnam-ku
Seoul, Korea
T: 02-2156-0600
E: korcs@fossil.com

Unit 1518, 15/F Tower 2
Kowloon Commerce Centre
51 Kwai Cheong Road
Kwai Chung, NT
Hong Kong
T: (852) 2437 8566
E: FossilAsia-AfterSales@fossil.com

Fossil Time Malaysia Sdn Bhd
Suite 14.02, 14th Floor Menara Atlan
161B, Jalan Ampang
50450 Kuala Lumpur
T: 603-2180 6688
E: fossilmalaysiacustomerservice@fossil.com

Team for Logistics
Attn. Warranty & Repairs
Lireweg 114
2153 PH Nieuw Vennep
T: +31 (0) 314 799056
E: customerservice@fossil.nl

Watch World Ltd
45a Arrenway Drive
New Zealand
T: 09 475 6103

Heier Urmakerverksted
Postboks 64
NO-1914 Ytre Enebakk
T: +47 64 92 61 53

El Relojero
Attn: Saulo
Plaza Concordia, Piso 2
Kiosko el Relojero, Calle Via Espania
Cuidad de Panama. Panama
T: 66835470
E: sabulont@gmail.com

Time Check Service Center
G/F 6750 Retail Arcade, Ayala Center
Ayala Avenue, Makati City
T: (632) 478-6167
F: (632) 478-6169
E: timecheck.6750@gmail.com

Global Timing Customer Service
G/F 6750 Retail Arcade, Ayala Center
Ayala Avenue, Makati City
T: (632) 856-4367
F: (632) 478-6169
E: globaltiming@lucerneluxe.com

Cardarso Gestaoe Serviços
Edifício Altejo, Sala 409
Rua 3-Matinha
1950-326 Lisboa
T: +351 21 861 09 60
F: +351 21 861 09 69
E: service@certora.pt

Fossil Singapore Pte Ltd
51 Bras Basah Road
#08-07 Manulife Centre
Singapore 189554
T: 65 6431 8100
E: customerservice.sg@fossil.com

Gestiser 2002,S.L - Serv. Tecnico
Pol. Ind. Sota el Moli
Passeig del riu Bessos, 4
08160 — Montmelo
T: + 34 93 544 47 15
E: service@gestiser2002.com

Timeless Jewelry, N.V
Attn: Ms. Inisrah Ashruf
Johannes Mungrastraat 17
T: (597) 473998
E: inisrah.ashruf@timelessnv.com

Fossil Sweden AB
P.O. Box 5193
SE - 402 26 Göteborg
T: +46 31 719 45 00
F: +46 31 719 45 99
E: servicecenter@fossil.com

Fossil (Asia) Holdings Ltd.
Taiwan Branch
5F, NO.221
Zhongxiao East Rd., Sec.4
Taipei, Taiwan
T: (886)2 8773 9911
F: (886)2 8771 4477
E: service.tw@fossil.com

Fossil UK Service Centre
PO Box 7296
Milton Keynes
MK13 9ZH
T: +44 03444 123 277
F: +44 03444 123 281
E: ukenquiries@fossil.com

Metro Service Center - Attn: Repairs
10615 Sanden Drive
Dallas, Texas 75238-1720
T: 800-699-0569
E: service@metroservicecenter.com

Distribuidora Yabimodas, C.A.
Attn: Bachi Benzaquen / Inger Espinoza
RIF: J-308807664 Av Urdaneta, Esquina de Animas
Torre Centro Financiero Latino
Piso 14 Oficina 3, La Candelaria, Caracas, Venezuela 1010
T: 58 212 5640219
T: 58 212 5642290
E: bbenzaquen@yabimodas.com
E: inespinoza@yabimodas.com

Thanh Bac Fashion Co., Ltd.
COPAC Tower, Ground Floor,
12 Ton Dan St. Dist-4.
Ho Chi Minh
T: 84 83 941 5001
E: watch_customercare@thanbacgroup.com