CUSTOMER CARE

WARRANTY & REPAIRS

ZODIAC WATCH STANDARD LIMITED WARRANTY

This Two (2) Year Limited ZODIAC watch Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. The limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.

Your ZODIAC watch is warranted by Fossil Group, Inc* ("Fossil") for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The ZODIAC watch warranty covers materials and manufacturing defects. A copy of the receipt is required for proof of purchase.

During the warranty period the ZODIAC watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the ZODIAC watch will be replaced free of component and labor charges, if it proves to be defective in material or workmanship under normal use.

In case of replacement, Fossil cannot guarantee that you will receive the same model ZODIAC watch. If your model is not available, a ZODIAC watch of equal value and similar style will be provided. All replaced ZODIAC watch(es) will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer.

THIS WARRANTY DOES NOT COVER:

• Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.
• Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
• Water damage if care instructions for the product’s water resistance level (as marked on the product) were not followed.
• Products that are not purchased from an authorized ZODIAC retailer.
• Battery replacement.

This warranty is void if the ZODIAC watch has been damaged by accident, negligence of persons other than authorized sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship. The warranty is void if the serial numbers or product date codes or other tracking marks have been removed, altered or obliterated.

If not stated otherwise, the foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Fossil. Fossil shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Fossil has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Fossil’s entire liability shall be limited to replacement or repair of the purchase price paid, at Fossil’s sole option.

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

Requesting Warranty and Other Watch Repair

United States:
Should your watch require warranty or non-warranty service, CLICK HERE.

Canada:
Should your watch require warranty or non-warranty service, CLICK HERE.

Veuillez cliquer ici, si votre montre a besoin d'une réparation sous garantie ou non garantie.

*Please note that repairs for Zodiac watches can take up to 7 weeks to complete, depending on what kind of repair is required.

United Kingdom:
Should your watch require warranty or non-warranty service, CLICK HERE.

Germany:
Should your watch require warranty or non-warranty service, CLICK HERE.

France:
Should your watch require warranty or non-warranty service, CLICK HERE.

International Service Centers

Should your watch require warranty or non-warranty service, and you are located outside of the areas listed above, please contact the following service center nearest you for assistance.

ARGENTINA
Joyeria Di Maio
Attn: Julieta
Pierina Dealessi 548 Loc 6
Madero Center
Buenos Aires
Argentina
C. P (1107)
T: 11 5218-3729
E: julieta@demaiojoyeria.com.ar

AUSTRALIA
Metro Service Centre
Lkd bag 6277
Frenchs Forest 2086
Australia
T: 02 8977 8086
E: customercare.au@fossil.com

BELGIUM / LUXEMBOURG
DHL
Attn. Warranty & Repairs
Woluwelaan 151
1831 Diegem
T: (+32) 2 808 62 45
E: customerservice@fossil.nl

CANADA
Please click below to visit our Repair Portal.
https://ca.fgservices.com

CHINA
Fossil Trading (Shanghai) Co. Ltd.
4th Floor, Building A1
No. 928 Mingzhu Road
Qingpu District, Shanghai, China
T: (86)400-820-3126
E: shanghaicustomerservicegroup2@fossil.com

CHINA
Watch Service Centre
17/F, CDW Building
388 Castle Peak Road
Tsuen Wan, New Territories
Hong Kong SAR, China
T: (852) 2437 8566
E: FossilAsia-AfterSales@fossil.com

CHINA
Watch Service Centre
17/F, CDW Building
388 Castle Peak Road
Tsuen Wan, New Territories
Hong Kong SAR, China
T: (852) 2437 8566
E: FossilAsia-AfterSales@fossil.com

CHINA
Taiwan, China
Dragonfly Asia-Pacific Limited
Taiwan Branch
4F, No. 2, Fuxing North Road
Zhongshan District
Taipei, Taiwan, China
T: (886) 2 8773 9911
E: service@dragonflyapac.com.tw

COSTA RICA
Guialsa S.A.
Attn: Juan Carlos
75 Oeste de la funeraria del magisterio, Paseo Colon San Jose, Costa Rica
T: 222-0804
T: 2256-5716
T: 2257-2349
E: guialsa@polarcr.com

FRANCE
Veuillez visitez notre portail de réparation en ligne
T: 33 3.88.02.52.52
https://fr.fgservices.com

GUATEMALA
Watch it!
Diagonal 6, 13-01 zona 10 Oakland
Mall
Tercer nivel
Guatemala
T: +502 4220 5778
E: serviciotecnico@victorino.gt

HONDURAS
Centro Tecnico Relojero
Attn: Richard Pineda
Centro Comercial Metroplaza
1er nivel de tiendas, local no. 5, Cortes,
San Pedro Sula, Honduras
T: 504 2580 2221
E: rpineda@zaredjoyeros.com
E: centecrelojero@zaredjoyeros.com
E: centecrelojero@ontimehn.com

INDIA
Fossil India Pvt. Ltd.
621,1st floor, 12th Main
HAL II Stage, Indira Nagar
Bangalore - 560008 India T: 18604253747 E: service.in@fossil.com

INDIA
Fossil India Pvt. Ltd.
Shop No.S010, Ground Floor, Express Avenue Mall
Plot No.213,Whites Road,Royapettah
Chennai - 600014
India
T : 18604253747
E: service.in@fossil.com

INDIA
Fossil India Pvt. Ltd.
Shop No. S018, South City Mall
375 Prince Anwar Shah Road
Kolkata-700068
India
T : 18604253747
E: service.in@fossil.com

INDIA
Fossil India Pvt. Ltd.
DLF Mall of India
Sector 18, Noida
Uttar Pradesh 201301
India
T : 18604253747
E: service.in@fossil.com

INDIA
Fossil India Pvt. Ltd.
Shop No. G32, Level, 2
Inorbit Mall Rd, Software Units Layout, Hyderabad,
Telangana 500081
India
T : 18604253747
E: service.in@fossil.com

INDIA
Fossil India Pvt. Ltd.
Shop no G-33, Oberoi Mall,Oberoi Garden City, Off Western Express Highway
Dindoshi, Goregaon-East
Mumbai 400063
India
T : 18604253747
E: service.in@fossil.com

IRELAND
Transalliance TS
FAST (Fossil After Sales Team)
Suite 8-9
Faraday Court - Centrum 100
Burton Upon Trent
DE14 2WX Saffordshire
T: +44 203 868 5986
E: ukenquiries@fossil.com

ITALY
FAST Europe
C/O DHL Supply Chain
Corso Lombardia N.61
10099 San Mauro Torinese (to)
Italy
T: +39 0694 802651
E: online@fossil.it

ITALY - SICILY
Clock Service
Via O. Scamacca, 101
95127 CATANIA (CT)
T: 095/504952
F: 095/504952
E: clockservice@hotmail.it

ITALY - SICILY
GRUPPOSO ARMANDO
Via Roma, 325
90133 PALERMO (PA)
Tel. 091/332212
E: grupposo@neomedia.it

ITALY - SICILY
Orologiaio Di Vincenzo Salerno
Via Archimede, 316
97100 RAGUSA (RG)
T: 0932/251714
F: 0932/251714
E: info@orologeriavisa.it

ITALY - SARDINIA
Rocca Massimo
Via Is Maglias, 32
09122 Cagliari
T: 070/284752
F: 070/284752
E: rocca_massimo@tiscali.it

JAPAN
Fossil Japan Repair Center
Yasuda A building 2F, 3-9
Moriya-cho Kanagawa-ku
Yokohama, 221-0022
Japan
T: 81 03 4579 0358
F: 81 45 450 6243
E: shop.jp@fossil.com

MALAYSIA
Fossil Time Malaysia - Service Centre
Unit L2-2-7, 2nd Floor
Wisma Kemajuan
No.2 Jalan 19/1B
46300 Petaling Jaya, Selangor
T: 60 379 691 900
E: fmycs@fossil.com

MEXICO
Metro Service Center México
Carretera Monterrey - Saltillo 1249 - A
Col. Pio XII
Santa Catarina, N.L. Mexico C.P. 66362
T: 01 800 236 7745
E: reparaciones@fossil.com.mx

NEPAL
Swiss Watch Service
Jamal, Dubarmarg
Besides Mayalu Centre
Kathmandu
Nepal
T: +977=1=4222909

NETHERLANDS
Team for Logistics
Attn. Warranty & Repairs
Lireweg 114
2153 PH Nieuw Vennep
T: (+31)208082973
E: customerservice@fossil.nl

NEW ZEALAND
Watch World Ltd
45a Arrenway Drive
Albany
Auckland
New Zealand
T: 09 475 6103

PANAMA
Z Relojero
C/ Samuel Lewis
Panama
T: 00507-3006666
E: servicioalcliente@relojin.com
E: gerente@relojin.com

PHILIPPINES
TIMECHECK
Unit 369 -374 Level 3, Main Wing, Shangri-La Plaza, EDSA cor. Shaw Blvd.
Wack-Wack, Mandaluyong City
T: (+632 )5310-3748 to 51
Fax: (+632) 5310-3748 loc. 357
E: timecheck.6750@gmail.com

POLAND
FAST
C/O Expeditors Polska
Św. Tomasza 4D
05-808 Parzniew
T: (+48) 223 079 425
E: reklamacje@fossil.com

SINGAPORE
Fossil Singapore Pte Ltd
10 Kallang Avenue
Aperia Tower 2
#07-10
Singapore 339510
T : 65 6431 8100
E: customerservice.sg@fossil.com

SOUTH KOREA

Fossil (Korea) Limited
5F Yangji BD
619 Nonhyeon-ro, Gangnam-gu Seoul, Korea
T: 02-2156-0600

SPAIN
Naeko Logistics
Avda. Mare de Deu de Núria, 13-15
Nave 05
08830 Sant Boi de LLobregat
Barcelona
T: +34932203561
E: customerservice.es@fossil.com

SURINAME
Timeless Jewelry, N.V
Attn: Ms. Inisrah Ashruf
Johannes Mungrastraat 17
Paramaribo
T: 597 473998
E: inisrah.ashruf@timelessnv.com

UNITED KINGDOM
Please click below to visit our repair portal
T: +44 203 868 5986
https://uk.fgservices.com

UNITED STATES OF AMERICA
Please click below to visit our Repair Portal
https://us.fgservices.com
T: 800-699-0569