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WARRANTY & REPAIRS

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Two (2) Year International Warranty

The Zodiac Two (2) Year Limited Warranty is a voluntary manufacturer's warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Zodiac's limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. Your ZODIAC watch is warranted by Zodiac Watches for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The Zodiac warranty covers materials and manufacturing defects. A copy of the receipt and/or your completed warranty card is required for proof of purchase. During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of component and labor charges, if it proves to be defective in material or workmanship under normal use. In case of replacement, Zodiac cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

 

This Warranty Does Not Cover:

  • • Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.
  • • Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
  • • Water damage if care instructions for the product's water resistance level (as marked on the product) were not followed.
  • • Products that are not purchased from an authorized ZODIAC retailer.

 

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized Zodiac sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship. The warranty is void if the serial numbers or product date codes or other tracking marks have been removed, altered or obliterated. The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Zodiac. Zodiac shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Zodiac has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Zodiac's entire liability shall be limited to replacement or repair of the purchase price paid, at Zodiac's sole option. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or 4 consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

 

Requesting Warranty and Other Watch Repair

Should you require work under warranty, please send in your watch, a copy of your sales receipt and/or the warranty card, and a description of the problem to the authorized international watch service center closest to you (www.repairportal.com/zodiac). For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Do not send original packaging, as it will not be returned. Zodiac highly recommends you insure your parcel and adequately protect the watch during shipment. Zodiac is not responsible for product lost or damaged during shipment.

 

For USA, please send the repair form with your watch. CLICK HERE TO DOWNLOAD FORM.

 

ARGENTINA
Joyeria Di Maio
Attn: Julieta
Pierina Dealessi 548 Loc 6
Madero Center
Buenos Aires
Argentina
C. P (1107)
T: 11 5218-3729
E: julieta@demaiojoyeria.com.ar

 

AUSTRALIA
Metro Service Centre
P.O. Box 6277
Frenchs Forest 2086
Australia
T: 02 8977 8086
T: 1800 818 853 (toll free)
F: 02 9939 0526
E: customercare.au@fossil.com

 

BELGIUM / LUXEMBOURG
DHL
Attn. Warranty & Repairs
Woluwelaan 151
1831 Diegem
T: +31 (0) 314 799062
E: customerservice@fossil.nl

 

CANADA
Metro Service Centre - Repairs
C/O NFI
25 Cottrelle Boulevard, Unit 3
Brampton, Ontario, L6S0C3, Canada
T: 1-800-699-0556
E: service@metroservicecentrecanada.ca

 

CHINA
Fossil Trading ( Shanghai) Co. Ltd.
Rm 2504, 25/F Grand Gateway Tower II
3 Hong Qiao Road
Xu Hui District, Shanghai 200030
China
T: (86)400-820-3126
F: (8621)-6448-2733
E: shanghaicustomerservicegroup2@fossil.com

 

COSTA RICA
Guialsa S.A.
Attn: Juan Carlos
200 Metros Norte del INA en Paseo Colon
San Jose, Costa Rica
T: 222-0804
T: 2256-5716
T: 2257-2349
F: 2256-5340
E: guialsa@polarcr.com

 

FRANCE
SAV Fossil France
Rue du Martelberg
BP 80023 Monswiller
67701 Saverne Cedex
France
T: 33 3.88.02.52.52
E: contact@fossil.fr

 

HONDURAS
Centro Tecnico Relojero
Attn: Richard Pineda
Centro Comercial Metroplaza
1er nivel de tiendas, local no. 5, Cortes,
San Pedro Sula, Honduras
T: 504 2580 2221
E: rpineda@zaredjoyeros.com
E: centecrelojero@zaredjoyeros.com
E: centecrelojero@ontimehn.com

 

HONG KONG
Tsuen Wan
17/F, CDW Building
388 Castle Peak Road
Tsuen Wan, New Territories
Hong Kong
T: (852) 2437 8566
E: FossilAsia-AfterSales@fossil.com

 

INDIA
Fossil India Pvt. Ltd.
621, 12th Main
HAL II Stage, Indiranagar
Bangalore 560 008
India
T: +18604253747
F: +91 80 2521 6399
E: service.in@fossil.com

 

IRELAND
Transalliance TS
FAST (Fossil After Sales Team)
Suite 8-9
Faraday Court - Centrum 100
Burton Upon Trent
DE14 2WX Saffordshire
T: +44 03444 123 277
F: 4 403 444 123 281
E: ukenquiries@fossil.com

 

ITALY
FAST Europe
C/O DHL Supply Chain
Corso Lombardia N.61
10099 San Mauro Torinese (to)
Italy
T: +39 0444 955955
F: +39 0444 955956
E: info-consumatori-ita@fossil.com

 

JAPAN
Fossil Japan Repair Center
Yasuda A building 2F, 3-9
Moriya-cho Kanagawa-ku
Yokohama, 221-0022
Japan
T: 81-3-5992-4611
F: 81-45-450-6243
E: shop.jp@fossil.com

 

KOREA
Fossil (Korea) Limited
6F Samik B/D,50
Nonhyun-dong, Kangnam-ku
Seoul, Korea
T: 02-2156-0600
E: korcs@fossil.com

 

MACAU
Tsuen Wan
17/F, CDW Building
388 Castle Peak Road
Tsuen Wan, New Territories
Hong Kong
T: (852) 2437 8566
E: FossilAsia-AfterSales@fossil.com

 

MALAYSIA
Fossil Time Malaysia - Service Centre
Unit L2-2-7, 2nd Floor
Wisma Kemajuan
No.2 Jalan 19/1B
46300 Petaling Jaya, Selangor
T: 60 379 691 900
F: 60 379 691 909
E: fmycs@fossil.com

 

MEXICO
Metro Service Center México
Carretera Monterrey - Saltillo 1249 - A
Col. Pio XII
Santa Catarina, N.L. Mexico C.P. 66362
T: 01 800 236 7745
E: reparaciones@fossil.com.mx
E:
servicio@fossil.com.mx

 

NETHERLANDS
Team for Logistics
Attn. Warranty & Repairs
Lireweg 114
2153 PH Nieuw Vennep
T: +31 (0) 314 799056
E: customerservice@fossil.nl

 

NEW ZEALAND
Watch World Ltd
45a Arrenway Drive
Albany
Auckland
New Zealand
T: 09 475 6103

 

PANAMA
El Relojero
Attn: Saulo
Plaza Concordia, Piso 2
Kiosko el Relojero, Calle Via Espania
Cuidad de Panama. Panama
T: 66835470
E: sabulont@gmail.com

 

PHILIPPINES
Time Check Service Center
G/F 6750 Retail Arcade, Ayala Center
Ayala Avenue, Makati City
Philippines
T: (632) 478-6167
F: (632) 478-6169
E: timecheck.6750@gmail.com

 

SINGAPORE
Fossil Singapore Pte Ltd
51 Bras Basah Road
#08-07 Manulife Centre
Singapore 189554
T: 65 6431 8100
E: customerservice.sg@fossil.com

 

SPAIN - PENINSULA
Naeko Logistics S.A. c/o Expeditors International
Att. Reparaciones Fossil (FAST)
Mare de Déu de Núria 13-15
08830 Sant Boi de Llobregat
Barcelona / España
Tel. +34933633870

 

SPAIN - CANARIAS
Relocan, S.C.P.
Tomás Miller, 26
35007 Las Palmas de Gran Canaria
España
Tel. +3492828014055
E: serviciotecnico.canarias@satrelocan.com

 

SURINAME
Timeless Jewelry, N.V
Attn: Ms. Inisrah Ashruf
Johannes Mungrastraat 17
Paramaribo
T: 597 473998
E: inisrah.ashruf@timelessnv.com

 

TAIWAN
Fossil (Asia) Holdings Ltd.
Taiwan Branch
5F, NO.221
Zhongxiao East Rd., Sec.4
Taipei, Taiwan
T: (886)2 8773 9911
F: (886)2 8771 4477
E: service.tw@fossil.com

 

UNITED KINGDOM
Transalliance TS
FAST (Fossil After Sales Team)
Suite 8-9
Faraday Court - Centrum 100
Burton Upon Trent
DE14 2WX Saffordshire
T: +44 03444 123 277
F: 4 403 444 123 281
E: ukenquiries@fossil.com

 

UNITED STATES OF AMERICA
Metro Service Center - Attn: Repairs
10615 Sanden Drive
Dallas, Texas 75238-1720
T: 800-699-0569
E: service@metroservicecenter.com

 

VIETNAM
Thanh Bac Fashion Co., Ltd.
58 Ba Thang Hai Street, District 10,
Ho Chi Minh City
T: +84-838634344
T: +84-902347534
E: customerservice@watchmecorp.com

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