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WARRANTY & REPAIRS

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Two (2) Year International Warranty

The Zodiac Two (2) Year Limited Warranty is a voluntary manufacturer's warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Zodiac's limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. Your ZODIAC watch is warranted by Zodiac Watches for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The Zodiac warranty covers materials and manufacturing defects. A copy of the receipt and/or your completed warranty card is required for proof of purchase. During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of component and labor charges, if it proves to be defective in material or workmanship under normal use. In case of replacement, Zodiac cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

 

This Warranty Does Not Cover:

  • • Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.
  • • Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
  • • Water damage if care instructions for the product's water resistance level (as marked on the product) were not followed.
  • • Products that are not purchased from an authorized ZODIAC retailer.

 

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized Zodiac sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship. The warranty is void if the serial numbers or product date codes or other tracking marks have been removed, altered or obliterated. The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Zodiac. Zodiac shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Zodiac has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Zodiac's entire liability shall be limited to replacement or repair of the purchase price paid, at Zodiac's sole option. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or 4 consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

 

Requesting Warranty and Other Watch Repair

United States: Should your watch require warranty or non-warranty service, CLICK HERE.

 

Canada: Should your watch require warranty or non-warranty service, CLICK HERE.

 

Veuillez cliquer ici, si votre montre a besoin d'une réparation sous garantie ou non garantie.

 

United Kingdom: Should your watch require warranty or non-warranty service, CLICK HERE.

 

Germany: Should your watch require warranty or non-warranty service, CLICK HERE.

 

France: Should your watch require warranty or non-warranty service, CLICK HERE.

 

International Service Centers

Should your watch require warranty or non-warranty service, and you are located outside of the areas listed above, please contact the following service center nearest you for assistance.

 

ARGENTINA
Joyeria Di Maio
Attn: Julieta
Pierina Dealessi 548 Loc 6
Madero Center
Buenos Aires
Argentina
C. P (1107)
T: 11 5218-3729
E: julieta@demaiojoyeria.com.ar

 

AUSTRALIA
Metro Service Centre
P.O. Box 6277
Frenchs Forest 2086
Australia
T: 02 8977 8086
T: 1800 818 853 (toll free)
F: 02 9939 0526
E: customercare.au@fossil.com

 

BELGIUM / LUXEMBOURG
DHL
Attn. Warranty & Repairs
Woluwelaan 151
1831 Diegem
T: +31 (0) 314 799062
E: customerservice@fossil.nl

 

CANADA
FG Services - Repairs
C/O NFI
25 Cottrelle Boulevard, Unit 3
Brampton, Ontario, L6S0C3, Canada
T: 1-800-699-0556
E: info.ca@fgservices.com

 

CHINA
Fossil Trading ( Shanghai) Co. Ltd.
Rm 2504, 25/F Grand Gateway Tower II
3 Hong Qiao Road
Xu Hui District, Shanghai 200030
China
T: (86)400-820-3126
F: (8621)-6448-2733
E: shanghaicustomerservicegroup2@fossil.com

 

CHINA
Macau SAR, China
17/F, CDW Building
388 Castle Peak Road
Tsuen Wan, New Territories
Hong Kong SAR, China
T: (852) 3008 2157
E: FossilAsia-AfterSales@fossil.com 

 

CHINA
Hong Kong SAR, China
17F, CDW Building
388 Castle Peak Road
Tsuen Wan, New Territories
Hong Kong SAR, China
T: (852) 3008 2157
E: FossilAsia-AfterSales@fossil.com 

 

CHINA
Taiwan, China
Dragonfly Asia-Pacific Limited
Taiwan Branch
4F, No. 2, Fuxing North Road
Zhongshan District
Taipei, Taiwan, China
T: (886) 2 8773 9911
E: service@dragonflyapac.com.tw

 

COSTA RICA
Guialsa S.A.
Attn: Juan Carlos
200 Metros Norte del INA en Paseo Colon
San Jose, Costa Rica
T: 222-0804
T: 2256-5716
T: 2257-2349
F: 2256-5340
E: guialsa@polarcr.com

 

FRANCE
SAV Fossil France
Rue du Martelberg
BP 80023 Monswiller
67701 Saverne Cedex
France
T: 33 3.88.02.52.52
E: contact@fossil.fr

 

GUATEMALA
Watch it!
Diagonal 6, 13-01 zona 10 Oakland 
Mall
Guatemala
T: +502 2208 7010
E: serviciotecnico@timexguatemala.com 

 

HONDURAS
Centro Tecnico Relojero
Attn: Richard Pineda
Centro Comercial Metroplaza
1er nivel de tiendas, local no. 5, Cortes,
San Pedro Sula, Honduras
T: 504 2580 2221
E: rpineda@zaredjoyeros.com
E: centecrelojero@zaredjoyeros.com
E: centecrelojero@ontimehn.com

 

INDIA
Fossil India Pvt. Ltd.
621, 12th Main
HAL II Stage, Indiranagar
Bangalore 560 008
India
T: +18604253747
F: +91 80 2521 6399
E: service.in@fossil.com

 

INDIA
Fossil India Pvt. Ltd.
Shop G18, Orion Mall
Dr. Raj Kumar Road, Rajaji Nagar
Bangalore 560 055
Kamataka
India
T: 080-22682245
E: serviceorion@fossil.com 

 

INDIA
Fossil India Pvt. Ltd.
Shop No. 116, DLF Promenade Mall
Nelson Mandela MArg, Vasant Kunj
New Delhi 110 070
India
T: 011-41664015
T: 011-41664016
E: service_3874@fossil.com 

 

INDIA
Fossil India Pvt. Ltd.
Shop No. S010, Ground Floor
Express Avenue Mall, Plot No.213
Whites Road
Royapettah
Chenai 600 014
Tamil Nadu
India
T: 044-28464288
E: service_3831@fossil.com
 

INDIA
Fossil India Pvt. Ltd.
Shop No. G10, Ambience Mall
Delhi - Jaipur Expy, Ambience Island
DLF Phase 3, Sector 24
Gurgaon 122 010
Haryana
India
T: 0124-4665529
E: service_3834@fossil.com 

 

IRELAND
Transalliance TS
FAST (Fossil After Sales Team)
Suite 8-9
Faraday Court - Centrum 100
Burton Upon Trent
DE14 2WX Saffordshire
T: +44 03444 123 277
F: 4 403 444 123 281
E: ukenquiries@fossil.com

 

ITALY
FAST Europe
C/O DHL Supply Chain
Corso Lombardia N.61
10099 San Mauro Torinese (to)
Italy
T: +39 0694 802651
F: +39 0444 955956
E: online@fossil.it

 

JAPAN
Fossil Japan Repair Center
Yasuda A building 2F, 3-9
Moriya-cho Kanagawa-ku
Yokohama, 221-0022
Japan
T: 81 03 4579 0358
F: 81 45 450 6243
E: shop.jp@fossil.com

 

SOUTH KOREA
Fossil (Korea) Limited
12F, #179, Seongam-ro, Mapo-ku,
Seoul, Korea
T: 02-2156-0600
E: korcs@fossil.com

 

MALAYSIA
Fossil Time Malaysia - Service Centre
Unit L2-2-7, 2nd Floor
Wisma Kemajuan
No.2 Jalan 19/1B
46300 Petaling Jaya, Selangor
T: 60 379 691 900
F: 60 379 691 909
E: fmycs@fossil.com

 

MEXICO
Metro Service Center México
Carretera Monterrey - Saltillo 1249 - A
Col. Pio XII
Santa Catarina, N.L. Mexico C.P. 66362
T: 01 800 236 7745
E: reparaciones@fossil.com
E:
servicio@fossil.com.mx

 

NEPAL
Swiss Watch Service 
Jamal, Dubarmarg
Besides Mayalu Centre
Kathmandu
Nepal
T: +977=1=4222909

 

NETHERLANDS
Team for Logistics
Attn. Warranty & Repairs
Lireweg 114
2153 PH Nieuw Vennep
T: +31 (0) 314 799056
E: customerservice@fossil.nl

 

NEW ZEALAND
Watch World Ltd
45a Arrenway Drive
Albany
Auckland
New Zealand
T: 09 475 6103

 

PANAMA
Z Relojero
C/ Samuel Lewis
Panama
T: 00507-3006666
E: servicioalcliente@relojin.com
E: gerente@relojin.com

 

PHILIPPINES
Time Check Service Center
G/F 6750 Retail Arcade, Ayala Center
Ayala Avenue, Makati City
Philippines
T: (632) 478-6167
F: (632) 478-6169
E: timecheck.6750@gmail.com

 

POLAND
FAST
C/O Expeditors Polska
Św. Tomasza 4D
05-808 Parzniew
T: (+48) 223 079 425
E: reklamacje@fossil.com

 

SINGAPORE
Fossil Singapore Pte Ltd
51 Bras Basah Road
#08-07 Manulife Centre
Singapore 189554
T: 65 3165 4961
E: customerservice.sg@fossil.com

 

SOUTH KOREA
Fossil (Korea) Limited
12F, Hanssem Sangam, #179
SeongAm-ro, Mapo-gu
Seoul, Korea
T: 02-2156-0600
E: korcs@fossil.com 

 

SPAIN
Expeditors ZAZ
c/o FAST EUROPE (REPAIRS)
C/ Los Ángeles nº 15, Nave 10
Polígono Industrial Centrovía
50198 La Muela (Zaragoza)
Tel. +34933633870

 

SURINAME

Timeless Jewelry, N.V
Attn: Ms. Inisrah Ashruf
Johannes Mungrastraat 17
Paramaribo
T: 597 473998
E: inisrah.ashruf@timelessnv.com

 

UNITED KINGDOM
Transalliance TS
FAST (Fossil After Sales Team)
Suite 8-9
Faraday Court - Centrum 100
Burton Upon Trent
DE14 2WX Staffordshire
T: +44 03444 123 277
F: 4 403 444 123 281
E: ukenquiries@fossil.com

 

UNITED STATES OF AMERICA
FG Services - Attn: Repairs
10615 Sanden Drive
Dallas, Texas 75238-1720
T: 800-699-0569
E: info@fgservices.com

 

VIETNAM
Watch Me Limited Company
No. 41, Tran Khanh Du St.
Tan Dinh Ward, District 1
Ho Chi Minh City, Vietnam
T: +84-(028)35265855
E: infovn@chronosoft.biz

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